Make an appointment

If you want to make an appointment…

Give our friendly reception a call and book an appointment to see our doctor or go on our Health365 Portal

If you have an urgent problem and don’t have an appointment, we will try to see you on the same day, as long as you don’t mind waiting. However, please alert our reception if you are very ill, breathless, have chest pain, are bleeding or in severe pain, our nurse will be happy to see and help you first.

Our usual appointments are 15 minutes. Double appointments are required if you have more than one person attending or you feel that you may have multiple or complex problems. Please ask our reception staff to advise you on the correct appointment length for you.

While we try our best to keep to the booked appointment time, our doctor may run late due to the nature of medical practice as well as emergencies. We do apologise in advance if we run late and be assured that when you have your appointment, you too will be accorded the time you need for the problem you have.

If you cannot make it for your appointment please let us know as so that we won’t worry about you and we may even give your slot up to someone else who may need your appointment time.

If we are closed…

We are here Monday-Friday from 8:30am till 5.00pm. Closed Weekends and Public Holidays.

After-hours: If you have emergency – Please dial 111. If you need to see a doctor after hours, we suggest you go to: White Cross 24 hour clinic, 131 Lincoln Rd, Henderson, Auckland 0610. Phone: 09-836 3336.

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NO-SHOW/LATE CANCELLATION

When a patient cancels without giving enough notice or fails to attend an appointment, they prevent another patient from being seen.

If you are unable to attend your scheduled appointment, you must notify us as soon as possible, and must contact us at least 24 hours prior to your scheduled arrival time with any rescheduling requests.

If you fail to provide us with 24 hours prior notice or fail to attend an appointment, a fee will be charged to your account that is equivalent to your normal fee. If there are no fees for children, then we may charge the parents a nominal fee. Any outstanding amount must be settled prior to any further appointment bookings. This policy is in place out of respect for our clinicians and patients.

If you are a new patient, we usually book a 30min consultation for you and we therefore need payment in advance in case of late cancellation or not attending your appointment because you would prevent two patients from being seen. We request a credit card payment over the phone prior or by internet banking the day before.

BEING LATE TO YOUR APPOINTMENT

We strive to see all patients always on time so we ask everyone to be on time for their appointments. If a patient is late or takes more than the 15mins booking, that will push our appointment schedule behind causing all appointments to be pushed even further (or resulting in our staff missing their breaks!)

So our policy is if you are late, we may only be able to see you for the balance of the 15mins booking. However if you are really late (e.g. more than 7mins late), we may have to ask you to re-book your appointment or we ask you to wait and we can try to squeeze you into the next available booking.

Sometimes we have medical emergencies that are out of our control where the doctor is forced to attend to an ill patient that may need ambulatory assistance. We therefore apologise if we are running late as a result.

OVERDUE ACCOUNTS/UNPAID FEES

Any unpaid fees within 3 months will be forwarded to our debt-collection agency, Baycorp. You will also be charged a $100 admin fee in addition for the debt collection process. So we ask that you please comply and pay our fees on time.

If a patient came to see the doctor and then he/she did not get what they requested, it may be because the doctor felt it is not in your best interest to have that request fulfilled (e.g. a certain prescription medicine). However, you will still be required to pay a consultation fee.

If you need help with paying your fees, you can organise automatic payments and pay slowly over time.