Services & Fees

CSC=COMMUNITY SERVICES CARD         U14 =13 years & under

PLEASE NOTE:  
If you book a DOUBLE APPOINTMENT (30min) OR 2 APPOINTMENTS (of 15min each) separately  on a SINGLE DAY for same patient, then extra charges apply for every extra 15min booked after the standard 15min : $60 extra.

If you are a Southern Cross member and you can claim for medical visits, simply present your card when visiting the clinic and we will process your claim for you!

• No extra fees
• No extra forms
• No problem

Medical Assessments:

Driving Medical: $90 (enrolled), $110 (casual)

Other General Medicals: from $110 to $220

ECG (Heart recording): $58

Pocket Spirometry (Lung function) test: $40

Dermatoscopy: Consult charges plus $5 (1-2 lesions) /  $10 (3-5 lesions) / $15 (>5 lesions)

Full Skin Check (30minutes): $100

Minor Procedures:

Mole/Lump Removal: from $150 Biopsy, from $375 (1 lesion)

Liquid Nitrogen (Warts): $20-$45

Ingrowing Toe nail surgery : $250

Cervical Smear (done by GP) : $90

IUD/Mirena removal: $90

Infusion (Iron/Aclasta): $210

Steroid Injection (Musculoskeletal): $150

Nurse Fees:

General/Diet/Lifestyle Nurse Consult: $15

Blood Pressure Checks: $10

Dressings : *All ACC Dressings are Free; Non ACC: Mini ($20) ; Normal (from $25) ; Extended (from $35)

Cervical Smear : $35         HPV Swab : $30

Injections: Hormone(Testosterone/Depo), Zoladex, B12 & Others: $20

Immunisations: Mostly Funded/Free (exceptions apply)

Travel Vaccines: Varies

Repeat Prescriptions:

Collected/Picked up (up to 2 working days turn-around):
** Only allowed for less than 14yrs old  – No Charges

Emailed to pharmacy/or to you (up to 2 working days turn-around):
$25 for adults (Non CSC), $20 for adults (CSC)

$13 for 14-17yrs (CSC & Non CSC)

$6 for under 14  (CSC & Non CSC)

Urgent prescription surcharge (required within 24hrs): $7 extra

Other Fees:

Did not attend appointment for Pre-enrolled: 
For all age groups including children : $30 (for 15min booked consult)
                                                                            :  $90 ( for 30min booked consult)

Did not attend First appointment for Newly-enrolled:                                                                              For all age groups including children : $50

If cancelled with less than 24 hr notice: charges as above unless that slot is taken up by another patient

Referral Letter (Post-Consult) Surcharge: $21

Phone Consults: (as per normal consult fees above)

Pregnancy Test: $15

Pregnancy Care: FREE (first trimester), otherwise fees as above

Vaginal Speculum: $5.50

Proctoscope: $20

INR Monitoring per interaction: Enrolled patient-$5 ;  Casual / overseas patient: $10

When a patient cancels without giving enough notice or fails to attend an appointment, they prevent another patient from being seen. Across the nation, we are short of medical providers, and it is very unreasonable if even a single appointment is wasted.

To help you remember your appointment date and time, we have started an auto text reminder service. If you are unable to attend your scheduled appointment, please notify us as soon as possible. You must contact us at least 24 hours before your scheduled arrival time for any rescheduling requests.

For a pre-enrolled patient: If you fail to provide us with 24 hours prior notice or fail to attend an appointment, then, for all age group patients (including children), there is a penalty charge of $30 (for a 15-minute booked consult) and $90 (for a 30-minute booked consult), unless another patient has been able to take your slot.

For a newly enrolled patient : If you fail to provide us with 24 hours prior notice or fail to attend an appointment, then, for all age group patients, there is a penalty charge of $50.

Any outstanding amount must be settled prior to any further appointment bookings.

PAYMENT ON THE DAY

Our practice has updated its payment policy in line with standard procedures adopted by many medical practices. Payment for consultations is required on arrival. Unpaid fees will incur an administrative charge of $10 if not settled within 7 days of the invoice date. The practice reserves the right to decline services where outstanding fees exist. Any unpaid fees remaining after one month may be referred to our debt collection agency, at which point an additional $100 administrative fee will apply to cover collection costs.

We kindly ask all patients to ensure fees are paid on time. If you are experiencing financial hardship, please speak with our reception team. They will be happy to discuss suitable payment options with you.

If a patient attends a consultation but does not receive the requested treatment, this may be due to the doctor determining that the request is not in the patient’s best medical interest (for example, a specific prescription medication). In such cases, the consultation fee will still apply.

For your convenience, we can assist in setting up automatic payment arrangements to allow payments to be made over time.

We strive to see all patients promptly, so we kindly request that everyone arrives on time for their appointments. If a patient arrives late or exceeds the 15-minute booking window, it can disrupt our appointment schedule and cause delays for all subsequent appointments. Therefore, our policy states that if you are late, we may only be able to accommodate the remaining time within the original 15-minute booking. However, if you are significantly late (e.g., more than 7 minutes), we may need to ask you to reschedule your appointment.

Sometimes, we encounter medical emergencies and complex cases requiring urgent extended attention. This is beyond our control and may result in wait times for you. We apologize for any inconvenience caused by such delays and appreciate your understanding.